Vice President of Customer Support - Carnegie Learning, Inc.

Carnegie Learning, Inc. | Pennsylvania

Description : Vice President of Customer Support. Company : Carnegie Learning, Inc.. Location : Pennsylvania

Vice President of Customer Support

WHAT WE SEEK

We're committed to transforming the classroom, putting better learning within reach for both teachers and students. Our Vice President of Customer Support will play a significant role in customer satisfaction and student achievement by helping teachers, administrators, students and parents throughout the country use our game-changing educational materials. Our Vice President of Customer Support will have a passion for products and a passion to help our customer use them. They will also have an interest in developing people and able to think strategically.


WHAT YOUR DAY WILL LOOK LIKE

  • Oversee all Customer Support operations and functions,
  • Ensure that the Customer Support function exceeds all Service Level Agreements and Key Performance Indicators
  • Partner with the Operations team to develop and implement Customer Support leading practices
  • Partner with the Product Management and Engineering teams to ensure that feedback from Customers is incorporated in each product roadmap
  • Develop all team members to ensure that their career goals are achieved
  • Effectively plan team resourcing around the company’s seasons

WHAT SHOULD BE IN YOUR BACKPACK

  • 4 Year Degree in Business Management or equivalent experience
  • 8+ years of Experience managing customer support teams
  • Experience working effectively with Operations, Product Management and Engineering
  • Experience working in EdTech industry
  • Proven ability to effectively develop customer support strategy
  • Proven ability to balance multiple initiatives at one time
  • Proven ability to manage multiple teams effectively
  • Passion to drive customer satisfaction in any way possible

WHAT WE SEEK

Carnegie Learning is a leading provider of K-12 education technology, curriculum, and professional learning solutions. With the highest quality, research-based offerings for K-12 math, ELA, world languages, and more, Carnegie Learning is changing the way we think about learning and creating powerful results for teachers and students alike. At Carnegie Learning we strive to create an environment where people want to work - one where the larger team comes first, where trying new things (and sometimes failing) is encouraged, and where we pursue our mission relentlessly.

Carnegie Learning is a major disruptive force in the digital curriculum market by combining world-class research, differentiated technology, best in class content together with a world-class mission-oriented team. This is where you come in! Are you ready to do the best work of your career and shape the future of learning?


WHAT WE PROVIDE

  • Named a Pittsburgh Top Workplace four years in a row
  • Medical, dental, and vision benefits
  • Virtual health services
  • Basic life and disability insurance is offered at no cost
  • HSA, FSA, DCSA, and Commuter saving accounts
  • 401k with company match
  • Employee assistance program
  • Pet and Legal services insurance
  • Generous paid time off and holidays
  • Variable compensation opportunities
  • Business casual work environment
  • Mission-driven culture
  • Flexible working hours, leveraging remote capabilities

WHAT WE BELIEVE

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry. Carnegie Learning is an Equal Opportunity Employer.

Qualifications
  • Health insurance